Privacy Policy

Effective Date: March 20, 2026

At Arsoka, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request a quote, submit a reservation inquiry, or otherwise interact with our business.

1. Company Information

Arsoka
168 LONE STAR AVE, VENUS, TX 76084
Phone: (716) 329-1149
Email: dabbscelentria@arsoka.com

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you contact us through our website, by email, or by phone. Based on the visible contact form on the site, this may include your first name, last name, email address, phone number, and message details.

We may also collect information related to your event inquiry or rental request, such as:

event type,
requested rental items,
delivery or pickup details,
event date,
event location,
payment or reservation-related information you choose to provide.

In addition, certain technical information may be collected automatically when you use a website, such as browser type, device type, IP address, referral pages, and general usage data. If such information is collected through hosting tools, website plugins, or standard server logs, it is used only for site operation, security, and improvement.

3. How We Use Your Information

We may use your information to:

respond to inquiries and customer service requests;
provide quotes and reservation information;
process bookings, deposits, and payments;
coordinate delivery, pickup, setup, and event logistics;
communicate with you about your rental order;
improve our website, services, and customer experience;
maintain business records;
comply with legal obligations;
protect our rights, property, and business operations.

4. Legal Basis for Processing

Where applicable, we process personal information because:

you requested information or services from us;
processing is necessary to perform or prepare for a rental agreement;
we have a legitimate business interest in operating, protecting, and improving our business;
we are required to comply with legal obligations.

5. How We Share Information

We do not sell your personal information.

We may share your information only when reasonably necessary, including:

with service providers that help us operate our business, website, payment processing, communications, or event logistics;
with contractors or partners involved in fulfilling your rental request or event services;
when required by law, subpoena, court order, or legal process;
when necessary to protect the rights, safety, property, or security of Arsoka, our customers, or others;
in connection with a business transfer, merger, sale, or reorganization, if ever applicable.

Any third party receiving your information is expected to use it only as necessary for the relevant business purpose.

6. Payments

Arsoka’s Rental Policy states that payments can be made by credit card or debit card. Arsoka may use third-party payment processors to handle transactions. We do not intend to store full payment card details on our own systems unless expressly required for a lawful business purpose and handled securely.

7. Cookies and Similar Technologies

Our website may use cookies, basic analytics tools, or similar technologies to support site functionality, improve performance, remember preferences, and understand general site usage.

Cookies are small data files stored on your device. Depending on the technologies used on the site, cookies may help:

maintain website functionality,
improve speed and performance,
understand visitor interaction with pages,
support security and abuse prevention.

You can usually control cookies through your browser settings. Disabling certain cookies may affect how the website functions.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

responding to your inquiry,
providing rental services,
maintaining reservation and payment records,
resolving disputes,
enforcing agreements,
meeting accounting, tax, insurance, and legal requirements.

When information is no longer reasonably needed, we will delete it, anonymize it, or securely store it only as required by law.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction. However, no method of website transmission, email communication, or electronic storage is completely secure, and we cannot guarantee absolute security.

Customers should avoid sending highly sensitive confidential information through unsecured forms or standard email unless necessary.

10. Children’s Privacy

Our services are intended for adults arranging event rentals and related services. Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13. If we learn that such information has been submitted, we will take reasonable steps to delete it.

11. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

request access to personal information we hold about you;
request correction of inaccurate information;
request deletion of your information, subject to legal and operational exceptions;
object to or limit certain processing in some circumstances;
withdraw consent where processing is based on consent.

To make a privacy-related request, please contact us using the information below. We may need to verify your identity before acting on your request.

12. Texas Privacy Notice

If you are a Texas resident, you may have privacy rights under applicable Texas law. Arsoka will honor qualifying requests as required by law, including requests to access, correct, delete, or obtain information about certain personal data processing practices, subject to any lawful exceptions.

13. Third-Party Websites and Links

Our website may contain links to third-party websites, services, maps, or platforms. We are not responsible for the privacy practices, content, or security of those third-party services. You should review their privacy policies separately before submitting information to them.

14. Business Communications

If you contact us or request information, we may communicate with you by phone, email, or other reasonable means regarding your inquiry, reservation, delivery, pickup, billing, or related customer service matters. These communications are considered part of our business relationship with you.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, legal obligations, or operational practices. When we do, we will post the updated version on this page and revise the Effective Date above.

16. Contact Us

If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact us: